USPS Operations Industrial Engineers


>>>SO THE PRIMARY TASKS OF AN OIE ARE TO IMPROVE EFFICIENCIES ALL THROUGHOUT THE POSTAL SERVICE.
>>WE GENERALLY MAKE THINGS EASIER FOR OUR EMPLOYEES AND THE WORKROOM FLOOR.
>>GROUP CAUSE ANALYSIS ON OUR PRIORITY MAIL, WE LOOK AT THESE MACHINES HERE AND WE SEE
IF ANY PIECES ARE MISSORTING.>>TRY TO PREVENT A PROBLEM BEFORE IT HAPPENS. WE HAVE TO WORK WITH WHAT’S ERGONOMICALLY MAKING SENSE FOR THE EMPLOYEES, BECAUSE
THEY’RE THE ONES DELIVERING THE MAIL TO THE CUSTOMER.
>>WE STARTED AN INDUSTRIAL ENGINEERING ON-BOARDING PROGRAM ABOUT A YEAR AGO.
DURING THIS TRAINING, WE FOCUS ON INDUSTRIAL ENGINEERING SKILLS AND TOOL SETS, LEAN SIX
SIGMA, AUTOCAD, AND THEN WE ALSO DIVE DEEP INTO ALL OUR DATABASE SYSTEMS.
>>THERE ARE MORE THAN 300 MAIL PROCESSING FACILITIES WITH NEARLY 85,000 PIECES OF
AUTOMATED EQUIPMENT. THE POSTAL SERVICE MANAGES BIG.
>>YOU WANT SOMETHING NEW EVERY DAY, THIS IS A GREAT POSITION FOR YOU, BECAUSE
IT LITERALLY IS SOMETHING NEW EVERY DAY.>>I COULD BE WORKING ON DRAWINGS ONE DAY.
I COULD BE WORKING ON A PROJECT ANOTHER DAY. I COULD BE COLLECTING DATA ANOTHER DAY.
>>EVERY DAY THERE’S A NEW ADVENTURE.>>WHAT HAS SURPRISED ME THE MOST ABOUT BECOMING AN OIE WITH THE POSTAL SERVICE IS THE WILLINGNESS FOR MANAGEMENT TO CHANGE THEIR PROCESSES, BECAUSE I WAS OFTEN TOLD THAT THEY WERE STUCK IN THEIR WAYS AND THEY WEREN’T ABLE TO CHANGE THE PROCESSES. BUT IT FIND IT WAY DIFFERENT THAN I WAS TOLD.
>>WHAT SURPRISED ME THE MOST ABOUT THIS JOB WHEN I FIRST STARTED WAS THE AMOUNT OF
RESPONSIBILITY THAT THE MANAGERS BESTOWED UPON ME RIGHT AWAY.
RIGHT AWAY I HAD AN OPPORTUNITY TO MAKE AN IMPACT WITHIN OUR PLANT, AND THAT’S A GREAT
OPPORTUNITY FOR AN ENTRY-LEVEL POSITION SUCH AS THIS.
>>THE BIGGEST SURPRISE FOR ME WHEN I WORK FOR THE POSTAL SERVICE WAS THE ACTUAL USAGE
OF THE LEAN TOOLS. IN SCHOOL WE LEARN A LOT — A LOT ABOUT THESE
LEAN TOOLS AND METHODOLOGIES AND YOU HEAR THESE HORROR STORIES OF INDIVIDUALS GOING
OUT INTO THE FIELD AND NOT BEING ABLE TO UTILIZE THEIR KNOWLEDGE.
BUT HERE IN THE POSTAL SERVICE, I CAN ATTEST TO REAL-LIFE EXAMPLES, WHERE YOU CAN ACTUALLY
SEE THE RESULTS OF USING THOSE LEAN TOOLS AND ALL THE MANAGEMENT SKILLS THAT YOU
LEARNED THROUGHOUT YOUR COLLEGE CAREER.>>A SUCCESSFUL OIE AT USPS REALLY NEEDS TO
BE DETERMINED AND BE ABLE TO WORK IN ANY ENVIRONMENT AND ADAPT TO ANY ROLE THAT THEY
ARE GIVEN.>>YOU NEED TO BE GOAL-ORIENTED TO FINISH
YOUR PROJECTS ON TIME. YOU NEED TO BE RESPONSIBLE, PERSONABLE.
>>THEY SHOULDN’T BE AFRAID OF CHANGE. THEY SHOULD BE PASSIONATE ABOUT WHAT THEY
DO. YOU HAVE TO LOVE WHAT YOU DO.
YOU HAVE TO BE EXCITED ABOUT WHAT YOU DO. YOU SHOULDN’T BE AFRAID OF COMING UP WITH
NEW, CRAZY IDEAS.>>YOU SPEND A LOT OF HARD WORK AND HOURS
TRYING TO FIGURE OUT HOW TO IMPROVE THESE SYSTEMS, AS THEY’RE VERY COMPLEX.
WHEN YOU GO TO THE FLOOR AND SEE THAT THE EMPLOYEES ARE ACTUALLY HAPPY, YOU GET A SENSE OF — OF SATISFACTION THAT — THAT THE EMPLOYEES ARE ACTUALLY HAPPY AND THAT YOU’VE
ACTUALLY IMPROVED THE PROCESSES.>>YOU KNOW, THE PEOPLE THAT WORK THE MACHINES, THEY’RE SO HAPPY TO COME AND TALK TO YOU, BECAUSE YOU’RE HERE TO HELP THEM.
YOU’RE HERE TO MAKE THEIR LIFE SIMPLER. AND THAT GIVES ME GREAT SATISFACTION.
>>BUT EVEN BETTER IS WHEN I’M WALKING ON THE FLOOR AND AN EMPLOYEE COMES TO ME AND
TELLS ME, YOU KNOW WHAT? MAYBE SHOULD I DO THIS THIS WAY INSTEAD OF
THAT WAY. SO WHEN I ACTUALLY TAKE HIS IDEA AND IMPLEMENT IT FOR HIM, THE NEXT DAY WHEN HE COMES TO ME AND SAYS, THANK YOU SO MUCH, THIS IS WORKING FINE, YOU KNOW, IT’S GREAT, THANK YOU FOR
LISTENING — THAT MAKES MY DAY.>>IN FACT, I STARTED MY CAREER IN THE POSTAL
SERVICE AS AN OPERATIONS INDUSTRIAL ENGINEER. WITHOUT A DOUBT, YOU WILL BE CHALLENGED.
YOU’LL BE ENGAGED. YOU WILL BE GIVEN ENORMOUS RESPONSIBILITY.
YOU’LL WORK ALONGSIDE OTHER SKILLED AND DRIVEN PROFESSIONALS IN A VERY DIVERSE
ENVIRONMENT.

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